About two months ago I paid off a collection account in full because over the phone they agreed to delete it from my credit report. I recently pulled my credit report and it's still showing. It's showing as paid, but it's still showing. I looked at the receipt they sent me letting me the account has been paid off, but no where on there does it indicate that they were going to delete for me as promised over the phone. Did I screw up, should I have gotten documentation that they were going to delete? Can I dispute this with the credit bureau even though I don't really have proof that they were going to delete it? Or should I contact the debt collectors? Just want to know the best way to approach this. Let me know...

Thanks
-Dezi